She didn't start her career expecting to be a futurist. Connelly has her Juris Doctorate and Master in Business Administration degrees from the University of Detroit and a Bachelors degree in Finance from Michigan State University.
She has spoken at TED, SXSW and a host of industry events including Ford's 2013 consumer outlook event in New York, where she spoke with brandchannel Editor-in-Chief Shirley Brady.
Shirley Brady: Sheryl, how do you describe to people what you do?
Sheryl Connelly: My experience in having this role for a while now is that people outside the company are surprised it exists. They think that Ford is spending its time thinking, ďHow do I bend this sheet metal? What do we change in this technology?Ē So theyíre surprised when they find out that we have a process that is much more organic and holistic, that weíre thinking about where society is moving and how can we respond to those needs.
My domain is social, technological, economic, environmental and political, but Iím not the technology expert. If you want to know whatís the cutting edge technology, there are many other subject matter experts within Ford that can better serve that.
I want to understand how society views those things, through the lens of the customer. So for technology, Iím fascinated by the emerging technologies of nanotechnology, biotech, and cognitive science ó experts in those fields claim they can change the future of humanity, but I want to understand the ambivalence and the debate that surrounds emerging technology. Think about stem cell research and cloning and the notion ďJust because you can, doesnít actually mean you should.Ē So where does this debate go, and how do people generally feel about it? So what I do is take a step back from a societal viewpoint and share those insights internally.
SB: With Ford SYNC and MyFordTouch, what are you finding that consumers really want in the car, and how far does all this in-car technology go?
SC: If you were to survey every Millennial that you know and count how many of them wear watches, youíll find very few do because they have a phone that does that. They embrace multifunction devices, so if they wear a watch thatís a single function device, itís a waste of their time. In that same spirit, I think the car has to deliver, too. It canít just deliver one thing. It must be multifunctional and serve many of their needs. Thatís why the partnerships and collaborations that we do with companies like Microsoft, Nuance that does our voice activation, or Gracenote, which helps us bring in the images from album covers into the car, help us change that experience so weíre delivering much more.
It goes back to what weíre calling ďminimal maximists,Ē those consumers who say, ďMy dollarís got to work really, really hard for me. The products I invest in must deliver on multiple fronts, they must serve a lot of needs.Ē So thatís where itís all going.
I have children and they want to turn our car into an entertainment center during the five-minute ride to school. Itís not about being in a car; itís about what stories, what information, what media can I consumer during this downtime while Iím riding in a vehicle? Itís entertainment, experience and engagement, meaningful engagement, but there are those who donít want that. Thereís a spectrum of demand. There are customers that love the thrill of the drive, the pedal to the metal, the wind in their hair. For them, we have a ďdo not disturbĒ button, so they can tune it all out and just focus on whatís important to them.
SB: How does authenticity connect to Fordís sustainability platform?
SC: Ford has a sustainable business strategy team and they look at things like human rights, water policy, carbon footprint, but itís not just about miles per gallon, itís about what role we as a corporation play in the community, about corporate citizenship. And thatís really interwoven deeply into Fordís history.
If you were to talk to the team and ask them what their charter is, their charteróinformallyóis for their team to become obsolete, that their mindset, their work, becomes so ingrained throughout the company that itís not about having a team, itís just the way you go to market. Thatís part of authenticity. Trust is the new black and you have to deliver on your promises, especially because thereís rampant mistrust of brands. Those brands that can credibly stand by their claims, consistently, will be differentiated in the marketplace.
This article also appears in Interbrand's IQ journal