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It’s also changing the nature of the world’s biggest sports event. Just how important is social media to the World Cup? FIFA president Joseph Blatter, is twittering throughout this year’s month-long event as @SeppBlatter, because he thinks “social media websites will play an important role in connecting everyone who cares about the game of football.”
When the last World Cup captured the world’s imagination in 2006, social media was but a glint in the greedy eyes of Silicon Valley, let alone Madison and Vine. MySpace was growing – and still the most popular social networking site. Facebook had fewer than 10 million users and was limited to students. YouTube was an independent video site still four months shy of being bought by Google for a whopping $1.65 billion. “Tweet” had not entered the vocabulary as anything other than the sound a bird makes.
But this year the world truly is a global village for one month and the cacophony of vuvuzelas in the stadia is matched by global fans and brands tweeting, Facebooking and interacting on wireless platforms, all participating in a virtual overlay on top of the World Cup in a worldwide event of unprecedented proportion.
Twitter head of media partnerships Robin Sloan has said that this World Cup “will eclipse everything we have seen so far on Twitter, including the U.S. election, the Oscars, or the Super Bowl simply because it is so international.”
The balance of power has shifted from the brands to the fans, and how fans are interacting in and around the games and World Cup marketing in the social arena. Social media now forces brand marketers to be more transparent and to engage with consumer persepectives, no matter how much brand stewards want to control the millions of simultaneous conversations – which, of course, they can’t.
Matt Stone, Head of New Media at FIFA, commented: “This is the first social media World Cup, where ordinary fans can become instant pundits from their living rooms.” YouTube is the main hub of World Cup digital activities – and with 500 million monthly visitors, why not?
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Nike’s “Write the Future” World Cup ad was uploaded to YouTube on May 20, has been viewed more than 14 million times and given Nike the viral cachet as buzz-winner. Nike, neither a World Cup sponsor nor partner of FIFA, has raised ambush marketing to an art form at this year's event.
Adidas has focused its efforts on Facebook, where it is tapping sports stars from categories other than soccer – like auto racer Dale Earnhardt Jr., NFL’s Reggie Bush, and NBA’s Dwight Howard. Baseball’s B.J. Upton and Earnhardt Jr. are hosting trivia contests, appearing in videos and handling commentary duties, too.
"We'll tap the U.S. sports fans' passion and get them to engage with the World Cup via athletes they relate to," says Molly Maixner, brand marketing manager for Adidas soccer.
Coca-Cola’s global TV campaign features Cameroonian soccer player Roger Milla as a lure to its YouTube channel, instead of pushing them to the corporate website. "Consumers want to stay in their preferred channels. Instead of pulling people to where we are, we're going where they are," says Prinz Pinakatt, the beverage giant’s interactive marketing manager.
In addition to promoting its “Longest Celebration” video with Milla, Coke’s YouTube page, which connects neatly to MySpace, Facebook, Twitter, Orkut, (the just-sold) Bebo, Hi5 and iGoogle, is inviting goal-celebration videos and has received 5,000 submissions so far.
First-time sponsor Visa emphasizes fan participation with its YouTube “Go Fans”
campaign campaign. Instead of TV spots, the campaign promotes a sweepstakes to entice users to upload videos in support of team favorites in the style of announcer Andres Cantor's now iconic "goooal!"
call.
Anheuser-Busch’s reality webisode, "Bud House,” features 32 ‘super fans’ from all 32 World Cup countries living together in a house in Cape Town posting throughout the tournament. When a team loses – that Bud ‘super fan’ goes home. Budweiser global VP Jason Warner calls it “social media one-on-one.”
Another big social media trend during this World Cup is location-based services. Microsoft’s Bing is leveraging Foursquare to award badges to fans at soccer bars in select U.S. cities. A geo-location app guides fans to the bar’s location via online guide Thrillist. "We saw a void in a city like New York where there are so many country-themed bars and a mix of people,” said Aaron Lilly, Microsoft’s senior marketing communications executive.
One intriguing sidebar amidst the tweeting, poking, friending, buzzing, sharing, checking in, and liking during this World Cup: team players from Spain, Brazil, Mexico, Holland, Germany, Argentina and England are forbidden to tweet during matches, primarily due to concerns about odds-makers and bookies following their tweets.
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While fans are free to celebrate the World Cup on the social platforms of their choice, brand marketers are already pondering how to parlay it into ongoing loyalty and engaged fans after the Cup is over. Ana Andjelic’s Ad Age article, “Why Nike's 'Write the Future' Is Rewriting the Past,” questions the impact of ‘drive-by” social media interaction passing for substantive communication:
“We are today dealing with a completely different sort of culture in digital. Yes, the World Cup is a big and awesome event, but how it's going to play out in the lives of soccer fans next month is part of the emerging digital culture, and not some symbolic inspirational culture that Nike -- and other brands -- are so desperate to penetrate.”
“Digital culture is based on tools, incentive systems and ideas that have absolutely nothing to do with brands or cultural symbols. How people get inspired and motivated, how they identify with something, and build their identity online has refreshingly little to do with brand stories told through 30-second spots.”
Without a doubt, the FIFA World Cup 2010 will make history on many fronts: viewership, ad budgets, social media interactions, performance by players and marketers, good and services sold. But perhaps even more significant will be the changes it creates in the real-life after-effects of the planet’s largest mash-up of sports, fans, media and marketing. [18-Jun-2010]
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Sheila Shayon is a senior media executive with 25+ years in television and new media including expertise in programming, production, broadband, start-up models, creative and branding strategies, digital content and social networking.
Shayon has worked for HBO, Time Warner Cable and Wisdom Television. She graduated Magna Cum Laude, University of Pennsylvania with a B.A. in Communication from the Annenberg School for Communication.
Currently, as President/Founder of Third Eye Media, a New York-based multimedia production company, Shayon works with online brands to combine editorial content and social networking applications.
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Jul 1, 2010
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Brands at Sea: The Ups and Downs of the Cruise Industry
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Cruise brands are struggling. In the choppy sea of brand differentiation, it is getting more difficult to tell Carnival from Royal Caribbean from Norwegian. The problem: similar routes, ships, and offerings.
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Jun 25, 2010
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On Demand: Digital Video Creates New Players
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The digital delivery business has done something else besides revolutionize the way viewers receive video: It has spawned new brand names and re-shaped the way many firms in the business operate.
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Jun 11, 2010
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One Year Later, What Does General Motors Mean to America? -- Dale Buss
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The crash in the U.S. auto market, the historic political calculations, the wrenching financial pain for everyone from executives to bondholders to car dealers to employees – all of those epochal developments are beginning to recede, each at its own pace, into the 102 years of history of the General Motors Corporation.
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