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Koffie Kàn - hot web site, cool beans
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  Koffie Kàn - hot web site, cool beans
Koffie Kàn
hot web site, cool beans
by Anthony Zumpano
July 16, 2007

Despite the caffeinated efforts of Starbucks, Dunkin’ Donuts, and every deli, bagel shop, and fast-food chain open during rush hour, people who prefer to prepare their coffee at home are not yet an endangered species.
 
And just as Starbucks has encouraged people to demand higher-quality joe to go (without balking at the premium price), many home-brewing java drinkers—some of whom spend as much as US$ 200 on a mere coffee grinder—no longer settle for freeze-dried mud from the supermarket.

Like almost any food and beverage, plenty of coffee brands can be purchased online. But because an online visitor cannot be lured by the aroma or flavor of coffee (someone tell Al Gore to get on that after he saves the environment), proper branding—appealing to other senses—comes into play.

 
 
Koffie Kàn - hot web site, cool beans The online home of Koffie Kàn, a Belgium-based roasting house and distributor of fine coffees, was on a long list of sites suggested for brandchannel’s review. It appealed to us because the brand is not American (the .-be domain was eye-catching among the dot-coms and dot-orgs), the site is available in English (we have yet to review a site presented in a language we’re unable to read), and, frankly, we’d never heard of the brand.

After poking around the site, which is as rich as a cup of Turkish coffee, our only major complaint is that the company does not ship its beans overseas.

Not surprisingly, a recurring image on the site is a cup of hot black coffee. (The brand name is Dutch for “coffee pot.”) Instead of steam, however, wafting from the cup is a series of one- and two-word questions. Mouse over any question to see it expanded—“sex?” becomes “Is it true that coffee stimulates sex?”—and then click to transport to the FAQ page, which has detailed answers. (To sum up the answer to the example question: uh, yes.) Non-sex facts include coffee-storage tips, the effects of caffeine, and the brand’s policy on avoiding the exploitation of coffee-producing countries.

As for the Koffie Kàn’s actual products, a section delivers proper descriptions of each blend: informative without overkill, enticing without promising a taste-bud trip to a java nirvana reminiscent of the old General Foods International coffee commercials.

Beyond these descriptions, however—and, in fact, the entire time we viewed the site—we still have no idea how the coffee tastes. Just as one judges a brand based on its packaging, logo, slogan, or any other element that isn’t the actual product or service, the rest of the Koffie Kàn site goes a long way toward how a user would consider trying its coffee.

With so much information that is on one hand not directly related to the brand yet on the other is relevant for anyone who drinks coffee, the site makes one assume that Koffie Kàn’s coffee is meant to be savored, not slurped on the subway or during rush-hour traffic.

The recipes section contains offbeat options including coffee winter apples, prime rib with apricot coffee sauce, and a number of drinks that are more inventive than just adding a shot of liquor to a cup of coffee. The links page is an eclectic mix of sites for places that sell or serve Koffie Kàn, plus locations of interest for anyone who’s addicted to coffee. One could question the strategy of having links that takes a user away from the brand, but Koffie Kàn, a family-owned business, doesn’t seem to be worried.

Coffee drinkers aware of the issues surrounding the economics of coffee production will be interested in the section detailing the brand’s corporate social responsibility policies regarding fair trade and helping out coffee workers in need, summed up by the slogan “delicious coffee with a soul” (which ties into the brand’s main slogan, “nice not naughty”).

In all, the site has a lot to savor—and it would be easier if there were a way to turn off the music loop that eventually delivers a headache worse than caffeine withdrawal. Another quibble is the medal that appears on the homepage announcing that “Koffie Kàn is a winner.” There’s no link to take the user directly to the page that describes how, exactly, the brand is a winner.

Sure, Koffie Kàn’s coffee may taste terrible. But if the beans are as good as the site’s branding, it’s worth taking a chance. All we need is a good grinder—and a friend in Europe who can ship it to us in the States.

 

Anthony Zumpano lives and works in New York.

*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Koffie Kàn - hot web site, cool beans
 
 I found the Web site confusing. And confusion always kills the deal. Without reading the article, I first went to the site. 1) The words on the homepage flash/change too quickly - making them illegible (and therefore useless. 2) Is that word naughty or ???? 2a) what is the significance between naughty and coffee (Clever as successful marketing is a misnomer. Intelligence that is clever is successful.) 3) Didn't get that rolling over the words produced questions.. again, the words fly out of the cup too fast and how/why would anyone know to roll over them 4) I couldn't find any words to show me this company's product offerings. All I wanted to do was buy some coffee and the deal got too mudded. 5) Clicked on play the contest and hey, if I send in my coffee recipe I relinquish my copyrights to it - no thanks. Doesn't sound playful to me. 6) Now that I've read the article.. I find it and the site amateurish. No testimonials/need friend to ship= ridiculous. 
Tia Dobi, Copywriter, Expand The Brand - July 16, 2007
 
 Usability of site is terrible. A perfect example of valuing design more than customer access. Is this review just a reprint of a press release? 
Martha Weaver, EcoDevPro - July 17, 2007
 
 I wasn't sure if they're selling coffee or an alphabet soup of neurotic issues. 
swag - July 21, 2007
 
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