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  Langham Hotels - no baggage
Langham Hotels
no baggage
by Kimberly Maul
April 14, 2008

Opened in 1865, the Langham Hotel in London was the first of its kind. A traditional style hotel, it was the most modern in Europe, with indoor bathrooms and hydraulic lifts. Now it is the cornerstone hotel of Langham Hotels International, which is headquartered in Hong Kong and has twelve hotels worldwide.

 
The company has two separate groups—Langham Hotels and Langham Place Hotels and Resorts—and both are known for elegance and luxury. Langham Place hotels have a more chic and modern feel, while Langham Hotels focus on the history and timeless legacy of the properties. Royals frequently stay at the Langham Hotel in London, and that air of class and elegance is spread throughout the brand. Located all over the world, Langham Hotels is truly an international brand that has won several awards, including honors from Travel + Leisure and Conde Nast Traveller.

Luxury hotels must have something specific to set themselves apart from the myriad hotel chains and boutique hotels around the world. Langham Hotels uses its rich history, dating back to 1865, as the main point of its brand image. A brand's history can be a strong point of differentiation because that's something new competition can't reproduce. However, can Langham Hotels International promote its history through something as thoroughly modern as a website?

LanghamHotels.com brings the brand online in several different ways. First, the homepage reinforces the luxury aspect of the Langham Hotels brand, with a simple, but elegant, pink and brown color scheme and the tagline "The Legend Lives. Since 1865." The site also includes photographs of the hotels and views, showing off the Langham experience through images rather than words.

Secondly, the website differentiates nicely between the two hotel groups. A "Brands" link from the homepage takes visitors to learn more about the overall company, as well as the Langham Hotels versus the Langham Place Hotels and Resorts. The Langham Hotels description explains that those hotels focus on timeless grace and elegance, bringing a sense of the first grand hotel into the present. The Langham Place Hotels information says those hotels redefine luxury with modern elements such as art, music and local flair. Even the logos and photographs attached to these descriptions highlight the differences in the brands.

 
 
Langham Hotels - no baggage The website goes into great detail about the hotels themselves, including meeting spaces, leisure activities and its 1865 Membership loyalty program. There are also links to the individual hotel web pages, which explain the unique experiences guests will have at the different locations. Truly an international company, the website brings all these elements together, with corporate information, such as partners and affiliate hotels, as well as individual hotel content. Visitors to the site never lack for information about any of the 12 Langham Hotels or the company as a whole. But in addition to the basic information about the brand, the site reinforces the deeper branding and reputation of Langham.

Langham started as one of the world's most modern hotels, and it keeps up this aspect of its reputation with technology and its website. Visitors can make hotel reservations online and the brand promotes itself through e-brochures and special online-only offers.

On the Langham History page, the company specifically explains what the company is known for in the "Brand Pillars" section: elegance in design, innovation in hospitality, genuine service, and captivation of the senses. This straightforward manner of explaining the way the brand operates is unique and refreshing to see on a website about a company.

But the website's content doesn't stop after simply explaining the brand pillars. Various features of LanghamHotels.com exemplify these pillars through its sophisticated design. The engaging layout of the website mirrors the hotel's "elegance in design," and online features such as e-brochures demonstrate "innovation in hospitality." With plenty of details and information about the hotels on the site, this provides "genuine service," and the photographs and vivid descriptions keep up the "captivation of the senses."

The Langham Hotels website keeps no secrets when it comes to the brand, which brings a sense of visibility and transparency, and therefore, trustworthiness. LanghamHotels.com tells visitors basic information and brings the brand online in coherent ways, and it also gives corporate information and unites all the international aspects of the company. Through straightforward descriptions, visitors know the company's history, legacy and brand image, and they know what to expect at the various properties around the world. LanghamHotels.com is luxury and legacy with a modern, online twist.

 

Kimberly Maul is a freelance writer living in New York.

*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Langham Hotels - no baggage
 
 The Langham is a great brand but yuck. Is it my mac or is baby poo brown and pink just not working? And its very Paris Hilton ie. skinny and not much visual interest. Its very me too and not very inspiring. Sorry, but don't agree with you here. 
Melissa Ramdin, Creative Director, Hot Creative - April 14, 2008
 
 It might be pretty, but the brand pillars haven't been integrated into the user experience, in this case, the ability to find a hotel "that's right for me".Most people will use the hotel search widget on the right. Unfortunately, this doesn't lead you to any useful information on the actual hotel like amenities and detailed pictures. It also assumes you are ready to make a reservation. 
Karen Kirsten - April 14, 2008
 
 This feels stuffy and pretentious. The color palette with that typeface feels "grand motherly." Serving great people throughout history is of marginal relevance. That tidbit should be a copy point, not a video. The Ritz, Carlysle, Waldorf et al could make the same claim but true class does not overstate elegance. Straightening the picture is a fast and clever way to conveys attention to detail. 
John Lloyd, Brand Specialist, Magnet Brand Planning Group - April 14, 2008
 
 I much prefer Four Seasons website. http://www.fourseasons.com or the Elements - shopping website. Take a look. http://www.elementshk.com  
Steven Lau, Executive Creative Director, Designer City (HK) - April 14, 2008
 
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