Posted by Dale Buss on November 25, 2013 09:22 AM
Walmart names new CEO.
Gap scraps fourth-quarter TV advertising on slowing sales.
Hyundai stuns industry with launch plans for fuel-cell vehicle and gets swift reviews with online feedback about dealerships.
AOL pauses to rethink live video programing.
Apple buys PrimeSense motion-sensing startup.
BlackBerry shakes up top management.
Boeing warns of icing risk on some planes.
Carl's Jr. pushes fresh buns in new fast-food battlefield.
Chrysler could raise up to $2 billion in IPO but postpones it until 2014.
Coca-Cola acquires rest of Zico coconut water brand.
Comcast and Charter said to weigh bid to buy and divide Time Warner Cable.Continue reading...
customer relationship management
Posted by Barry Silverstein on February 8, 2011 11:00 AM
How do customers feel about their experiences interacting with leading brands? Forrester, a leading independent research firm, analyzed responses from over 7,700 U.S. consumers, age 18 and older, who were asked three essential questions about 154 North American brands in 13 industries:
1. How enjoyable were they to do business with?
2. How easy were they to do business with?
3. How well did they meet your needs?
The answers were fascinating — and somewhat bracing.Continue reading...