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mobile commerce

Square Serves Up New Mobile Features in Bid to Attract More QSR Clients

Posted by Barry Silverstein on May 1, 2013 05:39 PM

As the mobile payments market heats up with entries like MasterPass from MasterCard, mobile payment player Square continues to forge new ground.

Last November, Square, the brainchild of Twitter co-founder Jack Dorsey, scored a coup by getting Starbucks to accept mobile payments in some 7,000 locations. Users of Square Wallet could also browse menu information and store hours, gain access to their transaction history and even explore nearby businesses. Now Square is adding new features to Square Register so it is all the more attractive to quick-service restaurants.

The move by Square is significant. For the most part, the brand's customer base is comprised of individual merchants, including taxi drivers, food truck owners and people who provide personal services. By adding features such as the ability to modify orders and customize kitchen tickets, Square is hoping to further penetrate the food business.Continue reading...

mobile commerce

The Future of Retail: How Mobile Payments Are Changing the Retail Experience

Posted by Barry Silverstein on March 20, 2013 05:33 PM

Retailers are trying to cope with the challenge of an increasingly mobile consumer who conducts life digitally. This means meeting consumers' expectations on a whole new playing field: the mobile device.

According to Interbrand's just-released Best Retail Brands 2013 report, "retailers are mobilizing to address the larger issues around digital: Where and how does it fit into the organization? How can development teams be reorganized and silos lowered to accommodate a multichannel approach? How will the brand's culture change in response?"

While mobile sales are insignificant now, they are growing rapidly. In-store mobile payments almost quadrupled last year, and PayPal alone processed around $14 billion in mobile payments in 2012, according to Business Insider. That means mobile payments need to be a key part of future retail strategy. Just last week, the U.S. Federal Trade Commission (FTC) issued a report, "Paper, Plastic... or Mobile?" The FTC cites a KPMG survey that found that 83 percent of executives in retail, financial services, technology and telecommunications believe mobile payments will see widespread consumer adoption by 2015.

Another recent study, by JPMorgan, divides the current state of the mobile commerce market: mobile acceptance (any mobile-based payment solution), mobile wallets (applications that enable consumers to use mobile devices for payment instead of credit or debit cards) and mobile commerce (e-commerce via any mobile device).Continue reading...

brand vs. brand

TurboTax's Ad Rating the Latest Blow to H&R Block

Posted by Mark J. Miller on March 18, 2013 08:27 PM

Politicians love to talk about taxes, but pretty much nobody else does. Except, of course, those tax-happy preparation companies, who will do anything to show you just how easy and fun they’ll make the process if you want to bring your shoebox full of numbers to their light-filled, homey offices filled with smiling employees.

Whether tax-prep ads equate with reality or not, they are out in full force in the final weeks of tax season. Ace Metrix rates TurboTax’s work to be the most effective tax ads to debut this year. In fact, TurboTax has hammered its competition and placed eight of its ads on the Top 10 list.Continue reading...

brands under fire

H&R Block Causes Tax Snafu for 600,000+ Customers

Posted by Mark J. Miller on March 13, 2013 12:16 PM

H&R Block urged those who had filed taxes with other preparers over the last few years to bring in their returns for a free “Second Look” to try and find mistakes other places may have made and bring their customers more dough. It turns out the company may want to use the service itself.

The Kansas City-based company is now offering up apologies because up to 600,000 of the tax forms it filed in February could be delayed up to six weeks due to a filing mistake made by H&R Block associates.Continue reading...

brand news

In the News: Twinkies, BP, GM and more

Posted by Dale Buss on November 19, 2012 08:59 AM

In the News

Hostess liquidation sees opportunists stock up on Twinkies as future of its brands hangs in balance and unions cling to hope of a buyer.

BP seen as takeover target now, as valuation slides.

GM opens $1.3 billion China plant for Baojun budget brand.

Ben & Jerry's turns fans' Instagram pictures into ads.

CCTV ad haul for Chinese television bodes well for economy.

Cisco to buy networking-hardware company Meraki for $1.2 billion.

Citigroup to cut more jobs.

Dish Network is frustrated in dream of breaking into wireless.Continue reading...

off-brand

Coke (But Not Koch) Ditches Conservative Group, As Do Kraft, Pepsi and Intuit

Posted by Mark J. Miller on April 9, 2012 02:09 PM

Like any massive corporation that has a lot of dough and a lot of interests, Coca-Cola has tangled itself in plenty of politics, though your average soda drinker couldn’t likely care less. However, there are some that do and Coke doesn’t want to lose their dollars.

That may be why the company has ditched out of the conservative lobbying group American Legislative Exchange Council (ALEC), a group that denies the existence of climate change, helped author a law in Florida that some believe helped cause the Trayvon Martin situation to arise, and is pushing for voter ID registration (which critics deem a form of voter suppression), according to TriplePundit.com.Continue reading...

brand news

In the News: AT&T-Mobile, Boeing, McDonald's and more

Posted by Dale Buss on December 1, 2011 09:04 AM

In the News

Adobe acquires web marketing firm.

AT&T and T-Mobile explore joint venture as Plan B to merger.

Burger King launches QSR fries battle as Wendy's moves closer to topping the chain in market share.

BMW and Toyota will cooperate on diesel engines and green research.

Boeing makes peace with labor.

Coca-Cola gets frosty reception for white holiday cans; partners with (RED) for World AIDS Day.

Foursquare rolls out new buttons for publishers.

Google+ enhances brand pages.

Intuit to offer free tax advice on the phone.

McDonald's finds way around Happy Meal toy ban in San Francisco.

NBCUniversal plans second Harry Potter theme park.Continue reading...

no kidding around

As Digital Marketers, Girl Scouts are Smart Cookies

Posted by Sheila Shayon on February 24, 2011 11:00 AM

Don't be fooled by that cute kid bearing a box of cookies and a big smile: the rebranded Girl Scouts are social marketing ninjas.

Consider that there is a standalone website, YouTube channel, a Flickr group, and Facebook page for Girl Scout Cookies. No wonder today’s digitally savvy 9 year-old Girl Scout can sell 400 boxes of Thin Mints in an hour.

Using Facebook, an iPhone and e-payment service Square, Facebook global policy manager Jud Hoffman’s daughter Greta and a few friends did just that.Continue reading...

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