Will the Second Time be the Charm for Ritz Crackerfuls?

What to do with a product that failed the first time out of the gate? Kraft's Ritz brand managers are revisiting a 2009 product launch that crumbled with a relaunch focused around a Facebook game in a bid to target a younger demo of snackers. Ritz Crackerfuls is back with six flavors; classic cheddar, vegetable, garlic & herb, four cheese, sharp cheddar, cheese & bacon, all sandwiched between whole grain or multigrain crackers.

The relaunch campaign makes a direct outreach to younger consumers via Facebook. The product never clicked with the original target market of women 35 to 54, but with the subsequent popularity of social games and Facebook, the marketing mix has been fine tuned to skew a bit younger to reach those “who are looking for snacks to tide them over between meals,” said Katrina Cohen, Ritz Crackerfuls brand manager, to the New York Times.Continue reading...