Corporate Social Media: #CSMNY Highlights Social Responsiveness

"April 10, the ash cloud took over" declared Anna Ketting, head of social media for Air France KLM, at The Corporate Social Media Summit 2012 in New York this week. From the havoc an Icelandic volcano created for airlines in 2010 came the genesis of the brand's social media strategy.

Throughout the panel discussions during #CSMNY, the wide-ranging conversations shared a common theme — responsiveness.  Whether discussing gamification, marketing synergy, impact or big data, it is clear brands are feeling the pressure to prove social can be a successful commercial enterprise. But what also became clear from the summit is that responsiveness in social media creates opportunities for strong return on investment.Continue reading...