Posted by Mark J. Miller on October 30, 2013 08:37 PM
The act of “showrooming,” or visiting stores to check out products and then ordering them online, has been a killer for big-box retailers like Walmart, Target and Best Buy. The problem has affected both ends of the retail spectrum; Williams-Sonoma recently announced its battle plan to combat it this year. And now Best Buy is taking the problem head-on its new slate of commercials aimed at holiday shoppers.
This marks the earliest Best Buy has started airing holiday ads, but it "seemed to be the right competitive thing to do," Scott Moore, senior VP-marketing, told Ad Age. Moore noted that the media expected showrooming to all but kill off the retailer, particularly when it lost $1.7 billion in the fourth quarter last year and when online competitors like Amazon began feeding the trend. But things have been looking better for the electronics retailer.
But this year, Moore and his colleagues are hoping that embracing the concept of showrooming will prove to be a good thing for Best Buy. "The thing about showrooming is it's not the ideal experience to do research at home, go to the store, do more research, then hit pause, go home and order and hope it arrives on time," he said. "There's a better way."Continue reading...
Posted by Dale Buss on October 8, 2013 05:38 PM
It was one thing for Best Buy and other big box, commodity chains to suffer from “showrooming,” but the practice now appears to be afflicting haute cuisine enabler Williams-Sonoma. And its new CEO Janet Hayes, who was named in March, is trying to do something about it.
The chain—a sibling brand to the Pottery Barn and West Elm housewares chains—has posted same-store sales declines for five of the last seven quarters as Williams-Sonoma copes with the growing scourge of showrooming—an action that the high-end retailer once didn't have to worry about because of its exclusive inventory. But now a host of brick-and-mortar and online rivals are presenting much of the same stuff, including upstarts Cutlery & More and Sur Le Table as well as Macy’s and Amazon, according to Bloomberg.Continue reading...
Posted by Dale Buss on October 8, 2013 09:21 AM
Nielsen formally unviels plans to track TV-related conversations on Twitter.
HBO brings a la carte programming to Google Play.
Juicy Couture brand is sold for $195 million.
ACE bandage brand partners with LL Cool J for promotion.
Alcatel-Lucent sheds 10,000 jobs.
Amazon defeats IBM in CIA cloud dispute.
Burt's Bees tweaks literary classics in Vine, Instagram campaign.
Dollar General opens 11,000th store.
Dunkin' Donuts adds SoCal units.
Google puts support behind program to create affordable internet.
JCPenney sees bottoming-out.Continue reading...
Posted by Dale Buss on April 5, 2013 09:01 AM
HP board shakeup and chairman exit gives CEO Meg Whitman a chance to shake off troubles.
BP faults Deepwater Horizon claims overseer, launches first brand-wide fuel loyalty program.
BMW prepares X4 crossover for U.S. market, makes vehicles greener with fewer cylinders, less gasoline.
Al Jazeera America hires CNN's Ali Velshi as anchor.
Amazon's Jeff Bezos leads $5 million investment round in Henry Blodget's Business Insider.
Apple reportedly signs music labels for streaming service as Google's YouTube clinches deal with Universal Music.
Best Buy may have turned the tide on showrooming Amazon.Continue reading...
Posted by Alicia Ciccone on March 20, 2013 09:15 AM
American Airlines defends $20-million severance pay to CEO.
Deutsche Bank forced to restate 2012 profits due to U.S. lawsuits.
Google will package and brand chat services as Babble.
T-Mobile readies "Uncarrier" no-contract pricing plan and proposed board structure, while AT&T introduces no-contract wireless phone service and Sprintlaunches de-branded Android smartphones.
7-Eleven sues 7-SEVEN chain for trademark infringement.
Apple brand found to be less "inspiring" than it was three years ago in new consumer survey.Continue reading...
Posted by Dale Buss on December 6, 2012 09:01 AM
Apple plans limited US manufacturing as it lands back in court with Samsung and baffles Eric Schmidt.
Starbucks agrees to pay more UK tax, capitulating to criticism.
Rolls-Royce is caught in bribery probe in UK.
AmEx works on social engagement that closes the loop with consumers.
AT&T is on track for record smartphone sales.
Barclays Africa is sold to Absa in $2.1 billion transaction.
Bob Marley trademark spat settled as 'relaxation drink' comes under fire.
Deutsche Bank is probed by SEC.
Dish will start selling mobile phones at its Blockbuster movie rental stores.Continue reading...
Posted by Shirley Brady on January 13, 2012 06:32 PM
Google taps David Beckham to promote Google+ as company grapples with social search fallout, and apologizes for Kenyan flub.
Apple's iPad 3 expected to go on sale in March with HD screen and faster chip. Apple also joined the Fair Labor Association, opening suppliers' doors to labor rights watchdog in transparency response to Foxconn fears — the first tech brand to do so.
Bentley courts Maybach fans including Jay-Z — who has just signed on as the face of (and an investor in) Duracell.
British films to be pitched as a global brand.
BT will offer free Wi-Fi at London Olympic Games.
Disney Studios quickly fills CMO position.
Dr Pepper brand name is removed from Texas town.
Easyjet fined for barring disabled passengers.
Excedrin recall expands to Canada.
Olivia Munn strips off for PETA.Continue reading...
Posted by Shirley Brady on May 3, 2011 06:00 PM
Chicago Bulls guard Derrick Rose named NBA MVP.
Pac-10 signs $3 billion, 12-year deal with FOX and ESPN, the richest ever for a college conference, and plans its own TV network under looming Pac-12 name.
Pfizer weighs break-up.
Apple revamps iMac line.
BlackBerry and Microsoft team up to battle Google search.
BP to pay $85 million for 2006 Alaska oil spill.
CBS picks 60 Minutes reporter Scott Pelley as Katie Couric replacement.Continue reading...