Best Global Green Brands 2013

auto motive

As Smart Stalls, Is Penske the Black Widow of Auto Brands?

Posted by Dale Buss on February 24, 2011 04:00 PM

This story is beginning to look familiar to fans of Smart, the original mainstream mini-car.

A troubled new-age automotive brand is counting on Roger Penske for a rescue after its big corporate owners decide they can’t cover the weaknesses of the marque anymore. Penske is all in. But then he decides to get all out.

Of course, that is the story of the end of the Saturn brand, which Penske Automotive Group looked set to buy from General Motors in 2009 before reversing course and allowing GM to kill Saturn as part of a federally mandated brand house-cleaning that also victimized Pontiac, Saab and Hummer.

Will this kind of brand history be repeated with Smart cars?

Smart’s future still looks iffy even though Penske just announced that it would be turning over the keys to US distribution of Smart to Daimler AG. Penske became the original American distributor of Smart in 2008, but Daimler owns the brand worldwide.

The problem with Smart – which Penske Automotive obviously sees by now – is that it doesn’t have much of a future. Daimler may well keep Smart on life support to help it meet new corporate fuel-economy mandates for the U.S. market.

But as a brand, Smart likely is damaged beyond repair.

Consider that, last year, Smart sales dropped by 76% in the United States from 2009. The car isn’t great to drive. Other tiny cars have entered the market with more to offer, such as Nissan’s all-electric Leaf (though Smart plans to make its own EV available this year). Penske itself is acquiring more Mini franchises.

More damning than anything, though, is that Smart’s gimmicky size caught up with the brand. It’s cute for an owner — once or twice or maybe even a half-dozen times — to demonstrate that he or she can park the Smart where no normal-sized vehicle dare try to rest.

But the Smart’s micro stature also means something else: Most Americans would be afraid to drive it in regular traffic that is populated with many hundreds of other models of vehicles, all of which are larger and more massive than Smart.

No matter that Smart had to pass federal crash-safety tests just like any other new vehicle on American roads – people understand instinctively that, out on the highway for real, mass differentials can still wipe out Smarts.

That’s what’s killing Smart. And there’s not much even Daimler can do about it.

Comments

BETTERBRAND Germany says:

This is a for the US market specific usage right description. But at the end, this is a typically mess of brand vision for smart as a future brand. Where are the roots? The urban solution in mobility. Shame on company management missing the strategic line to develope the brand out of it´s core. US car mentality and urban sceneries are not comparable to european parking and road problems, but there still is a global market. Look on china, asia, india and south america urban sceneries. Again: it´s a matter of willingness and creativity in dealership development and target group designs. smart is perfect for fragmented target groups and hugh urban sceneries like sao paolo, caracas and mumbai. Inteligent fun, for a urban well educated and future minded target group. It´s there, look.

February 25, 2011 04:08 AM #

Richard Layman United States says:

WRT the article and Betterbrand's comment, the real problem is the failure to recognize that the SmartCar is a niche solution and therefore should be marketed that way, not expecting the car to be a volume marque in the national market.

The Smart Car should be marketed in center cities and urban centers.  As should the Mini by the way, which I've driven as a Zipcar and frankly they are uncomfortable as hell.

As center cities continue to improve and draw in new residents, a recognition that Smart Cars (and I've never driven one so maybe they are uncomfortable)--if properly marketed--are a good urban mobility technology would only help the vehicle.

Working to liberalize street parking guidelines in cities to let SmartCars park in odd ways would be another thing.

Doing a strategic partnership with Zipcar to add the cars to their lineup would help and increase visibility in exactly the kind of places where the car should be marketed.

Bob Lutz said about the PT Cruiser that yes, it doesn't appeal to most of the market, but 10% of the market is still big.

Frankly, I expected this failure with the marketing of the SmartCar from the outset, because almost by their very nature, people into cars, like the Penske Automotive Group, don't really understand people who want access to a car but don't want to drive all the time, or to use a car as their primary form of mobility.

- urbanplacesandspaces.blogspot.com/.../...ania.html

- http://www.flickr.com/photos/rllayman/89826753/

February 25, 2011 09:21 AM #

Comments are closed

elsewhere on brandchannel

1 2 3 4 5 6 7 8 9
brandcameo2013 Product Placement Awards
Which brand is most bullish on Hollywood?
Coca-ColaIt's the Journey That Matters:
Coca-Cola Opens Up With Story-Based Web Refresh
debateJoin the Debate
What makes a great brand?
BPBP
Branding Comeback Challenges
Digital Watch: WahlAT&T
Rethinking Possible With Transmedia Storytelling
paperGlobal Competitive [Ad]vantage
The latest from GeoEdge
Sheryl Connelly
Sheryl Connelly

Meet Ford's Resident Futurist
Marketing to the New MajorityBranding 123
A primer by Barry Silverstein